Secure Remote Support Setup

This guide helps you set up secure, private remote support. Only Gentle Tech Guide can access your computer, and you can end the session at any time.

(Note: RustDesk is a remote assistance technology that is used securely and privately by Gentle Tech Guide)

Windows PC

1. Download RustDesk from https://rustdesk.com/download (<— click link)

2. Install and open RustDesk.

3. Go to Settings → Network and enter:

   1. ID Server: rd.ask-gtg.com

   2. Relay Server: rd.ask-gtg.com

   3. Key: (Key provided by GentleTechGuide)

4. Close and reopen RustDesk

   1. Click the pink Install button and restart the program one more time.

Mac

1. Download RustDesk from matching your MacOS version (click link ->):

   • x86-64 (64-bit) dmg package

   • AArch64 (ARM64) dmg package

2. Double click RustDesk.dmg.

3. Drag RustDesk.app into Applications.

   • Close and eject the DMG.

4. Fix permissions:

   • Open RustDesk from Applications and allow permissions when prompted. Quit the application.

   • Open System Settings → Privacy & Security:

     • Enable: Screen Recording; Accessibility

5. Restart RustDesk

6. Go to Settings → Network and enter:

   • ID Server: rd.ask-gtg.com

   • Relay Server: rd.ask-gtg.com

   • Key: (Key provided by GentleTechGuide)

This is what you see when you start RustDesk Remote Help

Instructions:

• When prompted by your guide, please provide the ID and Password (on left)

• When asked to enter information in settings, click on the small right menu

Settings screen to enter connection configuration:

• ID Server: rd.ask-gtg.com

• Relay Server: rd.ask-gtg.com

• Key: (will provided privately by your guide)

Accept the connection when prompted by your guide:

Key Access